Anne Laurent has a great summary of our recent event, held with Deloitte, on the future of collaboration in government:
The Deloitte-National Academy of Public Administration conference, "Web 2.0: The Future of Government," June 3 was awash with the inevitability of transformation, the cracking through of silos and the reconnection with customer-citizens long ago pushed out of problem-solving. It sounds familiar and even quaint to those of us who've grown jaded chasing NPR and GPRA and PART. But the hardy band of reformers who still believe government is a vital vehicle for little "d" democracy, can't help but be energized by each new effort to turn the battleship.
This time, it's collaboration that's certain to fix federal failures. A breadth and depth of collaboration within government, with it and other entities and with Americans heretofore unimaginable enabled by the tools of Web 2.0: wikis, blogs, social networking and even virtual worlds. And it's hard not to be swept away in the vision of agencies harvesting the ideas and plaints of employees and citizens online and addressing them in Internet time. Hard not to be enchanted by the notion of using Google maps and real-time information feeds to really get a handle on infrastructure, or disaster planning or improved grant making. Hard not to like the idea of smart people inside and outside the halls of power sharing what they know and what they don't without the endless, enervating vetting and cleaning process that slows most real interchange to a halt still today.
As the kids say, read the whole thing.